November 18, 2008

Xbox Marketplace on FAQ

As most of you know, with the implementation of the New Xbox Experience comes the full Xbox Live Marketplace to As you can see by the image to the left the marketplace is not yet active, but should be up and running Wednesday morning. (You can find it here). A FAQ for the marketplace is available via and we wanted to share some of the answers here.

What are the computer and Xbox console requirements for purchasing from the web?

* A computer with internet access and a web browser (cookies and JavaScript need to be enabled).
* An Xbox 360 console with internet access.
* A storage device for your Xbox 360 console. For example, a 512MB memory unit or 20GB hard drive.
* An Xbox LIVE Silver or Gold account. If you don't have an Xbox LIVE account, you can sign up for a free Silver account here.

Please note: The account holder must be 18 years old or older to purchase from the web.

How do I purchase from LIVE Marketplace on the Web?

Once you've decided on the content you want, simply click the Download to Xbox 360 button to start the purchase flow. If you are not signed in, you will be asked to log into your Xbox LIVE account. If you do not have an Xbox LIVE account, you can create an account in a few easy steps. If the item you are buying requires points, you must first purchase Microsoft Points and will be asked to provide your billing and credit card information. If you have enough Microsoft Points, you can simply confirm your purchase and the item will be added to your Download Queue.

How long does it take to download items to my Xbox 360 console?

Download time primarily depends on the size of the item and your Internet connection speed. For some connection types, local network traffic can also affect download times.

Are downloaded items stored on my personal computer?

Items purchased from LIVE Marketplace on the Web are downloaded only to Xbox 360 consoles.
I play games on multiple consoles. Where will my downloads go?

Content will automatically download to the first console you sign into after completing a purchase on the web. If you decide to sign into a second console and you have content in the Download Queue, the items will appear in the console’s Active Downloads feature and you have the option to download content to the second console. If you choose not to download the content to the second console, the content will remain in the Download Queue until you sign into your first console.

Content that you purchased and downloaded to the second console can be downloaded again to your first console using the Purchase History feature.

Please Note: Changing the download location does not change the usage restrictions on the content. Usage restrictions are applied to the first console the download is started or played on.

Where can I see items I have purchased?

All items you have purchased from Xbox LIVE Marketplace (including free items and items you purchased using your console) will appear in your Purchase History. Your purchases are grouped under three categories: Games, Game Demos, and Videos.
How do I download items I previously purchased from the web?

Go to your Purchase History and select the Add to Queue button next to the item* you want to download again. You can also locate items* you own in Xbox LIVE Marketplace and click the Download to Xbox 360 button to add the item to your Download Queue.

*Please Note: Video rentals can only be downloaded again using the console, and only if it is within the rental period.

Hopefully once the marketplace is available tomorrow most questions will be answered!

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